At SkyCrown Casino, operated by Hollycorn N.V. under Curaçao licence OGL/2023/176/0095, safeguarding your personal information is a fundamental priority woven into every aspect of our operations. This Privacy Policy explains in comprehensive detail how we collect, use, store, share, and protect the personal data you provide when using our platform at skycrown-casino.app. We are committed to processing your data lawfully, fairly, and transparently in accordance with applicable privacy legislation.
This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support interactions, and any other channels through which you engage with SkyCrown Casino. We have designed our data handling practices to align with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs), ensuring Australian players receive robust privacy protections. We encourage you to read this policy carefully alongside our Terms and Conditions to fully understand your rights and our obligations.
Data Controller
The data controller responsible for the processing of your personal information is Hollycorn N.V., a company incorporated and registered in Curaçao, operating SkyCrown Casino under gaming licence OGL/2023/176/0095 issued by the Curaçao Gaming Control Board. As the data controller, Hollycorn N.V. determines the purposes and means of processing your personal data and is accountable for ensuring that all processing activities comply with applicable data protection laws. Our commitment to responsible data stewardship is central to how we operate and maintain the trust our players place in us.
For any privacy-related enquiries, requests to exercise your data rights, or complaints about how your information is handled, you may contact our dedicated Data Protection Officer by emailing support@skycrown-casino.app with the subject line 'Privacy Enquiry.' We aim to acknowledge all privacy-related communications within forty-eight hours and provide a substantive response within thirty calendar days. Where a request is particularly complex or voluminous, we may extend this period by an additional thirty days, and we will inform you of any such extension along with the reasons for the delay.
Hollycorn N.V. acts as the sole data controller for information collected directly through skycrown-casino.app. However, certain third-party service providers who process data on our behalf — including payment processors, identity verification services, and game providers — may act as independent data controllers for data they collect through their own systems. We require all such providers to maintain privacy standards comparable to our own and to process your data only for the specified purposes outlined in our contractual agreements with them.
Information We Collect
We collect several categories of personal information to provide, maintain, and improve our services. Registration data includes your full legal name, date of birth, residential address, email address, telephone number, and chosen username. Verification data encompasses copies of government-issued identification documents, proof of address documentation, and proof of payment method ownership submitted during our Know Your Customer procedures. Financial data includes deposit and withdrawal transaction records, payment method details, bank account information, and cryptocurrency wallet addresses used in transactions with our platform.
We also collect usage data automatically as you interact with our platform. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, games played, bet amounts and outcomes, session duration, referral URLs, and timestamps of all interactions. Our servers maintain detailed logs of gaming activity including every wager placed, game outcome, and balance adjustment. Additionally, we collect communication data from your interactions with our customer support team, including chat transcripts, email correspondence, and any feedback or complaints you submit.
In certain circumstances, we may collect sensitive information with your explicit consent or where required by law. This may include information related to responsible gambling assessments, self-exclusion requests, or health information you voluntarily provide when seeking responsible gambling support. We also gather data from third-party sources including identity verification databases, credit reference agencies, fraud prevention services, and publicly available information to verify your identity, assess risk, and comply with our regulatory obligations under anti-money laundering legislation.
How We Use Your Information
Your personal information is processed for several clearly defined purposes essential to the operation of our platform and our compliance with legal obligations. Primarily, we use your data to create and manage your player account, process deposits and withdrawals, deliver gaming services, and communicate with you regarding your account activity. Your registration and verification data enables us to fulfil our regulatory obligations under gambling and anti-money laundering legislation, while your financial data allows us to process transactions securely and maintain accurate accounting records.
We utilise usage data and gaming activity records to monitor the security and integrity of our platform, detect and prevent fraudulent activity, identify potential problem gambling behaviour, and improve the overall player experience. Analytical processing of aggregated, anonymised data helps us understand player preferences, optimise our game selection, enhance website performance, and develop new features. We may also use your contact information to send you service-related communications including account notifications, security alerts, and important updates to our terms or policies that directly affect your use of our services.
With your explicit consent, we may use your email address and other contact details to send promotional communications about bonuses, new game releases, tournaments, and special offers. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email, adjusting your communication preferences in your account settings, or contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal, nor does it impact our ability to send you essential service communications related to your account.
Legal Basis for Processing
We process your personal data on several legal grounds depending on the specific processing activity. Contractual necessity forms the basis for processing required to fulfil our obligations under the Terms and Conditions you agreed to upon registration, including account management, transaction processing, and game delivery. Without this processing, we would be unable to provide our services to you. Legal obligation governs processing required to comply with applicable laws and regulations, including anti-money laundering legislation, gambling regulations, tax reporting requirements, and law enforcement requests.
Legitimate interests serve as the basis for processing activities that are necessary for the operation, security, and improvement of our platform where such interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, network and information security, analytics and service optimisation, and enforcement of our terms against misuse. We conduct balancing tests to ensure our legitimate interests do not disproportionately impact your privacy rights, and you have the right to object to processing based on legitimate interests as described in the Your Rights section of this policy.
Consent provides the legal basis for optional processing activities including marketing communications, non-essential cookies, and certain data sharing with promotional partners. Where we rely on your consent, it is freely given, specific, informed, and unambiguous, and you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. For Australian players, we also consider the requirements of the Australian Privacy Principles which mandate that personal information be collected only by lawful and fair means, and only where it is reasonably necessary for our functions and activities.
Data Sharing and Third Parties
SkyCrown Casino shares your personal data with carefully selected third parties only where necessary to provide our services, comply with legal obligations, or protect our legitimate interests. Payment service providers receive financial data necessary to process your deposits and withdrawals securely. Identity verification providers access your identification documents and personal details to conduct KYC checks and fraud screening. Game providers may receive limited player data, including account identifiers and jurisdiction information, required to deliver gaming content and ensure regulatory compliance within their own licensing frameworks.
We engage technology service providers for hosting, analytics, customer support software, and communication tools, all of whom process data on our behalf under strict contractual terms that prohibit them from using your data for any purpose other than providing services to SkyCrown Casino. These processors are selected based on their security capabilities and privacy practices, and we conduct regular assessments to verify ongoing compliance with our data protection requirements. We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.
We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other governmental bodies when required by law, in response to a valid legal process, or where we reasonably believe disclosure is necessary to protect the rights, safety, or property of SkyCrown Casino, our players, or the public. In the event of a corporate transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party, and we will notify you of any such transfer and any changes to the processing of your data that may result.
International Data Transfers
As SkyCrown Casino is operated by Hollycorn N.V. from Curaçao and serves players internationally, your personal data may be transferred to and processed in jurisdictions outside your country of residence, including jurisdictions that may not provide the same level of data protection as Australia or the European Economic Area. We take appropriate measures to ensure that international transfers of your personal data are conducted in accordance with applicable data protection laws and that your information receives an adequate level of protection regardless of where it is processed.
Safeguards we implement for international data transfers include binding contractual clauses with all data processors that impose equivalent data protection obligations, assessment of the data protection framework in each recipient jurisdiction, encryption of data in transit and at rest, access controls that limit data exposure to authorised personnel, and regular audits of third-party compliance with our data protection requirements. For Australian players, we ensure that cross-border disclosures comply with Australian Privacy Principle 8, which requires reasonable steps to ensure overseas recipients handle personal information consistently with the APPs.
Where your data is transferred to service providers in jurisdictions that have been assessed as providing adequate data protection (such as the European Union under reciprocal adequacy arrangements), we rely on those adequacy determinations. For transfers to jurisdictions without adequacy determinations, we implement supplementary technical and organisational measures to address any gaps in protection. You may request information about the specific safeguards applied to the transfer of your data by contacting our Data Protection Officer at support@skycrown-casino.app.
Data Retention
SkyCrown Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Active account data, including registration details and gaming records, is maintained throughout the duration of your account relationship with us and for a minimum of five (5) years following account closure, as required by our gambling licence conditions and anti-money laundering regulations. Transaction records and financial data are retained for a minimum of seven (7) years in accordance with accounting and tax obligations.
Identity verification documents are stored securely for the duration of your account and the mandatory retention period, after which they are securely destroyed using industry-standard data destruction methods. Communication records, including customer support transcripts and email correspondence, are retained for three (3) years from the date of the communication. Usage data and analytics logs are typically retained in identifiable form for twelve (12) months, after which they are anonymised for statistical purposes. Anonymised data, which cannot be used to identify you, may be retained indefinitely for analytical and research purposes.
When the applicable retention period expires, we securely delete or anonymise your personal data using methods appropriate to the nature and sensitivity of the information. You may request earlier deletion of your personal data by contacting our support team; however, we may be unable to comply where retention is required by law or necessary for the establishment, exercise, or defence of legal claims. We conduct regular reviews of our data holdings to ensure that personal information is not retained longer than necessary and that obsolete data is disposed of in accordance with our data retention schedule.
Your Rights
Depending on your jurisdiction and applicable data protection laws, you have a number of rights regarding the processing of your personal data. Australian players have the right to access their personal information held by SkyCrown Casino under Australian Privacy Principle 12. Upon receiving a valid access request, we will provide you with a copy of your personal data in a commonly used electronic format within thirty (30) days. You also have the right to request correction of any personal information that is inaccurate, incomplete, out of date, or misleading under Australian Privacy Principle 13, and we will take reasonable steps to correct such information promptly.
Additional rights that may apply depending on your jurisdiction include the right to erasure (requesting deletion of your personal data where there is no compelling reason for continued processing), the right to restrict processing (requesting limitation of how we use your data in certain circumstances), the right to data portability (receiving your personal data in a structured, machine-readable format for transfer to another service), and the right to object to processing based on our legitimate interests. You may also have the right to withdraw consent at any time for processing activities based on consent, without affecting the lawfulness of prior processing.
To exercise any of your data rights, please contact our Data Protection Officer at support@skycrown-casino.app with a clear description of your request. We may need to verify your identity before processing your request to ensure the security of your data. We will respond to all valid requests within thirty days and will not charge a fee for reasonable requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Security Measures
SkyCrown Casino implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, destruction, and loss. Our platform employs 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as login credentials, payment details, and personal documents cannot be intercepted during transmission. Our database systems utilise AES-256 encryption at rest, meaning your stored data is protected even in the unlikely event of a physical security breach.
Our infrastructure is hosted in SOC 2 Type II certified data centres with physical security measures including biometric access controls, twenty-four-hour surveillance, redundant power supplies, and environmental monitoring systems. We implement a multi-layered security architecture incorporating network firewalls, web application firewalls, intrusion detection and prevention systems, and distributed denial-of-service (DDoS) protection. Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all staff with access to player data undergo background checks and receive ongoing data protection training.
We conduct regular security assessments including vulnerability scanning, penetration testing by independent security firms, and internal security audits to identify and address potential vulnerabilities before they can be exploited. Our incident response plan ensures that any data breach is detected promptly, contained effectively, and reported to affected individuals and relevant authorities in accordance with applicable notification requirements. Despite these extensive measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to take your own precautions, including using strong passwords and keeping your login credentials confidential.
Cookies and Tracking Technologies
SkyCrown Casino uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content. Cookies are small text files stored on your device that allow our website to recognise you on subsequent visits and remember your preferences. We categorise our cookies into four types: strictly necessary cookies that are essential for the operation of our website and cannot be disabled, functional cookies that remember your preferences and settings, analytics cookies that help us understand how visitors interact with our platform, and marketing cookies that track your activity across websites to deliver relevant advertisements.
Strictly necessary cookies include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and load-balancing cookies that ensure optimal server performance. These cookies do not require your consent as they are essential for providing the services you have requested. Functional cookies store your language preferences, display settings, and game history to provide a customised experience. Analytics cookies, including those from third-party services, collect anonymised data about page views, session duration, bounce rates, and user journeys to help us optimise our website design and content.
You can manage your cookie preferences through your browser settings or through the cookie consent mechanism presented when you first visit our website. Most browsers allow you to block or delete cookies, though doing so may impact the functionality of certain features on our platform. For detailed information about the specific cookies we use, their purposes, and their retention periods, please refer to our separate Cookies Policy accessible from the footer of our website. Australian players should note that our use of analytics and marketing cookies complies with the Spam Act 2003 and relevant Australian privacy guidelines regarding electronic tracking.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by SkyCrown Casino. These links are provided for your convenience and informational purposes only and do not constitute an endorsement, sponsorship, or recommendation of the third-party content, products, or services. When you click on a third-party link and leave our platform, you are subject to the privacy policy and terms of use of that third-party website. We have no control over and assume no responsibility for the content, privacy practices, or security measures of any third-party websites or services.
Third-party links on our platform may include responsible gambling support organisations such as Gambling Help Online, GambleAware, and Gamblers Anonymous, which provide valuable resources for players seeking assistance. Links to payment service providers may be included to facilitate transactions, and links to game provider websites may be provided for informational purposes. We encourage you to review the privacy policy of every third-party website you visit through links on our platform before providing any personal information or engaging with their services.
SkyCrown Casino may also integrate third-party technologies within our platform, including payment processing widgets, live chat services, and social media sharing buttons. These integrations may allow third parties to collect certain information about your interaction with our platform in accordance with their own privacy policies. We select integration partners carefully and require them to handle any data collected through our platform responsibly. If you have concerns about data collection by third-party integrations, you may contact us for information about the specific technologies used and the data they collect.
Children's Privacy
SkyCrown Casino is intended exclusively for individuals who are at least eighteen (18) years of age, and we do not knowingly collect, process, or store personal information from anyone under this age threshold. Our registration process includes mandatory date of birth verification, and our KYC procedures are designed to detect and prevent underage access to our platform. We recognise the importance of protecting children's privacy online and take our obligation to prevent underage gambling extremely seriously as both a legal requirement and an ethical imperative.
If we discover that we have inadvertently collected personal information from a person under eighteen years of age, we will take immediate steps to delete all such information from our systems, close the associated account, void all transactions, and return any deposited funds to the original payment source. Parents or guardians who believe their child may have provided personal information to SkyCrown Casino should contact us immediately at support@skycrown-casino.app, and we will promptly investigate and take appropriate remedial action.
We encourage parents and guardians to monitor their children's online activity and to utilise parental control software to prevent minors from accessing online gambling websites. Tools such as Net Nanny, Cyber Patrol, and built-in parental controls in modern operating systems and browsers can help restrict access to age-restricted content. SkyCrown Casino cooperates with industry organisations that work to prevent underage gambling and supports educational initiatives that raise awareness about the risks of minors engaging with gambling platforms.
Changes to This Privacy Policy
SkyCrown Casino reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this policy that significantly affect how we handle your personal information, we will notify you by sending an email to the address associated with your account and by posting a prominent notice on our website at least fourteen (14) days before the changes take effect. The revised policy will display the effective date at the top of the document so you can easily identify when updates were last made.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of SkyCrown Casino following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you may close your account and request deletion of your personal data, subject to our legal retention obligations as described in the Data Retention section above. Previous versions of this Privacy Policy are available upon request from our support team for your reference.
Minor changes that do not materially affect your rights or the way we process your personal data, such as grammatical corrections, formatting updates, or clarifications of existing practices, may be made without prior individual notification. However, all changes, regardless of significance, will be reflected in the updated effective date and are accessible by reviewing the current version of this policy on our website. If you have any questions about changes to this policy or their impact on your personal data, please contact our Data Protection Officer at support@skycrown-casino.app.
